Continuous Quality Improvement (CQI) teams to improve South Africa’s VMMC programme
Experience in healthcare quality improvement demonstrated that addressing only inputs (e.g., standards, training) without attention to service delivery processes, does not yield strong results. Quality issues involve the continuum of VMMC services: demand creation, counselling and client communications, supply logistics, staff competency, infection prevention, surgical procedure, waste management, referral and linkages to care and treatment, client follow-up, and management of adverse events.