National Guideline to Manage Complaints, Compliments and Suggestions in the Health Sector of South Africa - 2022
The purpose of the National Guideline to Manage Complaints, Compliments and Suggestions is to provide direction to the health sector of South Africa regarding the management of complaints, compliments, and suggestions by ensuring that standards and measures as set out by the Norms and Standards Regulations applicable to different categories of health establishments are adhered to. This Guideline gives direction to ensure that the right of patients and/or their families/support persons to complain is upheld.