A differentiated approach to care aims to strengthen linkage, adherence and retention using a patient-centred approach throughout the treatment cascade. This is globally known as Differentiated Service Delivery (DSD) while in South Africa is termed Differentiated Models of Care (DMOC).

The Standard Operating Procedures for HIV Index Testing Services was developed by the National Department of Health (NDoH) to provide guidance to provinces and districts on the implementation of ITS as a strategy to improve HIV case finding and successful linkages to prevention, care, and treatment services in South Africa. This SOP applies to all health facility- and community-based employees, including ward-based primary healthcare outreach teams, implementing HIV testing services (HTS).

The target audience for this training course is non-clinicians such as Home Based Carers, Community Caregivers, Youth Care Workers, Peer educators, Community Health Workers etc. primarily those who will be providing adherence counselling to clients with HIV, TB, Hypertension and Diabetes. This group of non-clinicians play a vital role in helping to reduce the workload of nursing staff. Amongst others, nonclinicians educate clients and provide emotional support in a manner that makes each client feel like they are receiving focused, individual attention.

This is a guideline to assist sub-district/district offices to develop their own Standard Operating Procedure (SOP) to manage patient safety incident reporting and learning that is in line with the National Guideline for Patient Safety Incident Reporting and Learning in the Health Sector of South Africa. Sub-district/district offices can use this document as a guideline to develop their own sub district/district specific SOP by amending or choosing from the options (highlighted in red) in the sections as indicated in the guideline. 

This is a guideline to assist sub-district/districts to develop their own Standard Operating Procedure (SOP) to manage complaints, compliments and suggestions that is in line with the National Guideline to Manage Complaints, Compliments and Suggestions in the Public Health Sector of South Africa. Sub districts/districts can use this document as a guideline to develop their own district specific SOP by amending or choosing from the options (highlighted in red) in the sections as indicated in the guideline.

This is a guideline to assist hospitals to develop their own Standard Operating Procedure (SOP) to manage complaints, compliments and suggestions that is in line with the National Guideline to Manage Complaints, Compliments and Suggestions in the Public Health Sector of South Africa. Hospitals can use this document as a guideline to develop their own facility specific SOP by amending or choosing from the options in the sections as indicated in the guideline. 

This is a guideline to assist hospitals to develop their own Standard Operating Procedure (SOP) to manage patient safety incident reporting and learning that is in line with the National Guideline for Patient Safety Incident Reporting and Learning in the Health Sector of South Africa. Hospitals can use this document as a guideline to develop their own hospital specific SOP by amending or choosing from the options (highlighted in red) in the sections as indicated in the guideline.